This session will be delivered by GrowBiz Chief Operating Officer, Karen Nichol who has a background in business development, planning and marketing.

Karen will show you how collecting both numbers and stories from your customers can unlock powerful insights. You’ll discover how to use that feedback to elevate your offering—boosting loyalty, satisfaction, and ultimately, sales. Whether you run a product-based or service-based business, this session is packed with practical learning you won’t want to miss.

Join this session and you’ll walk away with:

• Simple ways to ask customers for meaningful feedback

• Tools to collect both data and rich customer stories

• Tips to identify what customers really value (and what they don’t)

• Strategies to use feedback to improve your offering and increase sales

• Confidence to build feedback into your everyday customer journey

Join us to explore how small shifts in how you ask—and listen—can lead to big wins. One thoughtful question could spark your next breakthrough.