Monitoring the effect of Covid-19 on the Scottish Tourism Industry - Covid-19 Tourism Industry Survey open to 30th March
A new free-to-use jobs portal to help workers from the tourism and hospitality sectors who have found themselves displaced as a result of the COVID-19 has been launched.
What will happen to GrowBiz Learning Sessions and Networking Meetings during the outbreak?
We have moved all our events and networking meetings online. These are open to any small or micro-business in rural Scotland. We’ll be adding more events to help support you to adapt and survive the coming weeks including how to use online conferencing and preparing for and delivering your services online.
How to I manage cancellations that result from coronavirus disruptions?
Do you have a cancellation policy? And is this clear on your website when people book – do they have to agree to it?
You’re perfectly within your rights to keep any deposit or payment if it’s covered by your policy – but you also want to keep your customers loyal in the hope they’ll come back to you when things are more normal.
Being flexible is key. If someone is demanding their money back, and particularly if they’ve been financially impacted by the virus crisis themselves, it’s probably better for PR and customer relationships to refund them.
However, if they can be persuaded to simply postpone their booking until later in the year, perhaps with the incentive of an additional discount or special offer, many people would accept that they shouldn’t get full refunds.